*Shipments are sent from our  main office in New Mexico.(1-3 days for processing)

*Estimated shipping 7-14 business days.

*Shipping pricing is adjusted at check out depending on country you are purchasing from.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please contact us within 1 month of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.


Some countries (such as those located in the United Kingdom or the European Union) charge duties or Value Added Tax when goods are imported. Debi Brows has no control over these fees and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts then your delivery will be returned to us. Provided that the product is still in its original condition, Debi Brows will refund you the cost of your purchase (minus the costs of shipping to and from your country).


If a change of address is made directly with your local post office, Debi Brows will not be held responsible for any loss or mis-delivered parcels. Requests for change of address must be made directly with Brow Beauty Company via our customer care email prior to your order being shipped. We will do our best to action this request prior to your item being shipped but can’t guarantee the change. If you have any questions please email our customer care team at

Debi Brows is not responsible for lost or stolen packages or packages delayed in transit unless.